论文标题
部分可观测时空混沌系统的无模型预测
A Systematic Study of the Consistency of Two-Factor Authentication User Journeys on Top-Ranked Websites (Extended Version)
论文作者
论文摘要
用户体验的启发式方法指出，用户将把他们的期望从一种产品转移到另一种产品。产品之间缺乏一致性会增加用户的认知摩擦，从而导致挫败感和拒绝。本文介绍了两因素身份验证用户在排名最高的网站上的外部功能一致性的首次系统研究。我们发现这些网站仅始终实现最小数量的设计方面（例如，设置的命名和位置），但展示了用于设置和使用第二个因素的混合设计模式。此外，我们发现文献中已经将一些更一致的方面（例如对两因素身份验证的描述）描述为有问题的，并且对用户体验不利。我们的结果倡导2FA实施者的更通用UX指南，并提出有关2FA用户旅程的新研究问题。
Heuristics for user experience state that users will transfer their expectations from one product to another. A lack of consistency between products can increase users' cognitive friction, leading to frustration and rejection. This paper presents the first systematic study of the external, functional consistency of two-factor authentication user journeys on top-ranked websites. We find that these websites implement only a minimal number of design aspects consistently (e.g., naming and location of settings) but exhibit mixed design patterns for setup and usage of a second factor. Moreover, we find that some of the more consistently realized aspects, such as descriptions of two-factor authentication, have been described in the literature as problematic and adverse to user experience. Our results advocate for more general UX guidelines for 2FA implementers and raise new research questions about the 2FA user journeys.
