信息技术应用创新工程建设规范 第12部分：国产化信息系统建设质量管理规范 Engineering specification for the Application Innovation Project of Information Technology Part 12:Specification for quality management of localization information system construction43 湖南省地方标准 ICS CCS 01.140.20 L 70 DB43/T2257—2021 发 布 湖南省市场监督管理局2021-12发布-29 2022-03实施-29 DB43/T 2257—2021 I 目 次 前言 ································ ································ ································ ························ Ⅲ 引言 ································ ································ ································ ·························· V 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 3.1 系统 system ································ ································ ································ ··· 1 3.2 软件 software ································ ································ ································ 1 3.3 软件产品 software product ································ ································ ·············· 1 3.4 项目 project ································ ································ ································ · 1 3.5 项目管理 project management ································ ································ ··········· 2 3.6 项目管理计划 project management plan ································ ···························· 2 3.7 质量保证计划 quality assurance plan ································ ····························· 2 3.8 软件质量 software quality ································ ································ ·············· 2 3.9 质量模型 quality model ································ ································ ·················· 2 3.10 软件质量特性 software quality characteristics ································ ·············· 2 3.11 软件质量度量 software quality metric ································ ···························· 2 3.12 产品描述 product description ································ ································ ········ 2 3.13 用户文档 user document ································ ································ ················· 2 3.14 确认 validation ································ ································ ··························· 2 3.15 验证verification ································ ································ ··························· 2 3.16 失效 failure ································ ································ ································ 2 3.17 故障 fault ································ ································ ································ ··· 3 3.18 组织 organization v ································ ································ ······················· 3 3.19 持续改进 continuous improvement ································ ································ ··· 3 3.20 质量管理 quality management ································ ································ ········· 3 3.21 质量方针 quaility course ································ ································ ·············· 3 4 质量管理 ································ ································ ································ ··············· 3 4.1 确定质量方针与质量目标 ································ ································ ···················· 3 4.2 质量管理原则 ································ ································ ································ ··· 3 4.2.1 以客户为关注焦点 ································ ································ ······················· 3 4.2.2 领导作用 ································ ································ ································ ··· 4 4.2.3 全员参与 ···